A mother is furious after she says Instagram removed a photo of her son, who was born with a facial abnormality, for allegedly violating community standards.
Mom Charlie Beswick of Stoke-on-Trenk, U.K. posted the picture to her Instagram page called Our Altered Life. The photo shows her son Harry Beswick, 12. Harry was born with Goldenhar syndrome, according to Charlie’s blog, which means he has no eye, eye socket, nostril, ear and a short jaw on the left side of his face. He normally wears a prosthetic eye, but one photo on Instagram show him without it, smiling widely as his mom plants a kiss on his cheek.
According to the BBC, the photo was removed by Instagram for “breaching guidelines.” Charlie took to Twitter to express her frustration.
“Someone is reporting my son’s face & #Instagram agree saying it doesn’t meet their guidelines before removing it. RT to support me in this!” wrote Charlie on Twitter. The photo was retweeted more that 76,000 times.
The BBC reports the photo was later restored. In an email, the company reportedly told Charlie it was “incorrectly removed.” It was the second time a photo of Harry was removed.
“Had they taken 30 seconds to look at the image they would see it was really well received and a high engagement post for them,” she said, according to Fox News. “I felt quite offended, quite confused.”
Harry has a twin brother, Oliver. Mom Charlie writes about their life and the difficulties her son faces on her blog, Our Altered Life.