A woman’s Facebook post about a recent experience she had with an online retailer has gone viral.

Kelly Blue Kinkel recently ordered a winter coat from online retailer Zulily. She said as soon as it arrived, she knew she had to return it.

“I could see through the packaging that the coat material wasn’t going to work well with the two breeds of dogs we have. Coarse dog hair and certain materials don’t mix,” Kelly wrote on Facebook.

So she called customer service to find out how to return the coat.

“I spoke with a sweet young man named Patrick, and he let me know he would refund my money immediately,” wrote Kelly.

She said she was floored at Patrick’s response when she asked how she should return to coat.

“[H]e said, “Please don’t send it back. If you know someone who needs a winter coat or if you would like to donate it to a charity, that would make us very happy.” I honestly thought he was kidding,” wrote Kelly.

When she realized it wasn’t a joke, she was brought to tears.

“It took me a moment to realize he was completely serious, and then came the tears. I just don’t know other companies that do this, do you? I thought Zulily was pretty incredible before, but after today, I’m a customer for LIFE. The world needs more LOVE like that. Honest business. Honest ethics. How refreshing!”


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