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A woman’s act of kindness toward a mother travelling alone with three kids is going viral.

Kesha Bernard is the good Samaritan who stepped in when the mother seemed overwhelmed aboard a flight from Seattle to Denver. She shared the story to Facebook, explaining the saga began when the woman’s baby started crying and her toddler started to throw a temper tantrum.

People aboard the flight started to complain.

“People were huffing, puffing and mumbling, ‘Why can’t she get her babies to stop crying?’ — that her way of discipline wasn’t working,” Bernard told the Today Show. “That really hit me because as a parent you can’t do anything in that situation. The mom was trying to do everything she could. It was just people being rude.”

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Bernard, a 25-year-old photographer from Richmond Hill, Georgia, was taking a vacation without her own 3-year-old daughter and 4-year-old son. She said she was surprised no one sitting closer to the mother offered to help.

“I was just about three rows up, so I heard everything that was going on,” said Bernard. “I was figuring that someone closer would sit in. I was in the middle seat, so it wasn’t easy to get out, either.”

Bernard eventually got up from her seat and asked the woman if she needed help.

“She immediately handed me her baby,” Bernard wrote in a Facebook post. “I take her baby and then I have to go sit down for take off. The crying stopped.”

The story posted to her Facebook page went massively viral, getting more than 106,000 shares. She said she was shocked at the response and wants other people to jump in when they see someone who needs help.

“When you help people, everything works out better,” said Bernard.