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By Scott Flynn, WSB-TV

GLENN ALLEN. Va. – It was a small gesture that went a long way for one Pittsburgh woman who felt like the world was caving in around her.

Christina Grady’s fiancé had just broken up with her and needed to find a new place to live. Grady was in the process of buying new furniture when her credit card was shut off because of possible suspicious activity.

So she called her credit card company, Capitol One, looking for help.

“And it was what she said and how she said it. I just knew she needed a hug in that moment,” said Capitol One employee Tonya.

Being based in Virginia, needless to say Tonya couldn’t give Grady a hug. So instead she did something else to help the woman.

After taking care of Grady’s problems with her card, Tonya also gave her 4,500 miles for a vacation and then sent her flowers.

“I wanted to do something extra special to help brighten her day,” Tonya told WTVR-TV.

Five days later, Grady got a text from her ex-fiancé saying someone had sent her flowers to his house.

So Grady took to Facebook to thank the woman she only knew as Tonya KYY-905, which is Tonya’s employee ID.

“Tonya KKY-905, you are a genius and a role model to women looking out for women,” Grady said in the Facebook post.

A short time later, Grady’s post went viral – being posted on website including Cosmopolitan and Buzzfeed.

Grady then called Tonya back to thank her, saying she’s changed her perspective on life.

“I feel like it meant more to me that it made her so happy and it just perked her up. You know? And it just changed her whole attitude,” Tonya told WTVR-TV. “I’m so happy that you’re happy, but truly you have made a mark on me that will never be erased.”